Frequently Asked Questions
UNIQUE GARMENTS
Where are the garments made?
All garments are made in our studio in Finland.
Will this garment be made again?
Not in exactly the same form.
Some design ideas return over time, but each piece depends on the materials available at that moment.
Where do the materials come from?
All garments are developed from existing clothing sourced locally from charity shops in Finland.
We primarily work with garments that are no longer suitable for resale due to wear, damage, alterations, or limited commercial value. Materials are selected for their fibre content, construction, and remaining durability rather than their appearance.
Whenever possible, we also reuse existing components such as buttons, zippers, ribbons, and trims. If reusing these elements would compromise the garment's function or design, new components may be used where necessary.
Are the garments made from new fabric?
No.
We work exclusively with existing garments. Every piece begins with clothing that has already had a previous life.
Is every garment unique?
Each garment is made individually and sold as photographed.
The same design approach, construction method, or idea may be developed again using different garments, but no two pieces are identical because the starting materials vary.
Why are there signs of previous wear?
Previous use is part of the material's history.
Where possible, existing details and traces of wear are retained if they do not affect the garment's function or durability.
Any notable marks or repairs are described on the product page.
How are the garments made?
Each garment is designed, developed, constructed, and finished in our studio.
Production happens one piece at a time rather than in batches.
Why does it cost what it costs?
The price reflects design development, skilled labour, and individual production, one piece at a time.
The value doesn't come from the age of the material, but from the work required to transform it — design development, experimentation, fittings, and careful execution.
Each piece is unique or part of a very small series. Once a specific material is no longer available, the garment cannot be reproduced in the same way.
Availability is defined by material, not demand.
ORDERS AND SHIPPING
Do you ship internationally?
Yes, within the EU and to selected international destinations.
If your country isn't listed, contact us before ordering.
How long will shipping take?
Orders are dispatched within 1–5 business days.
Delivery times vary depending on the destination and shipping service. Once your order has been shipped, you will receive a confirmation email with tracking information where available.
Can I return my order?
Yes.
You may return your order within 14 days of receiving it. The garment must be returned in its original condition, unworn except for fitting.
Who pays for return shipping?
The customer is responsible for all return shipping costs.
A €20 return handling fee will be deducted from the refund to cover inspection, processing, and restocking.
For returns shipped from outside the EU, the customer is also responsible for any customs duties, import taxes, brokerage fees, or other charges incurred during the return process. Any such costs charged to Hoshei may be deducted from the refund.
The original shipping cost is non-refundable unless otherwise required by applicable consumer protection laws.
What happens when a garment is sold?
Once sold, the garment becomes part of the archive.
The same piece will not be reproduced, although the underlying design approach may continue in future work.
Can I exchange a garment?
If you would like a different size or another garment, please contact us.
As every garment is made individually, direct exchanges are not possible. Where suitable, we are happy to discuss available alternatives or a commission based on similar design principles.
SIZES
How should I choose my size?
Every garment is measured individually.
Please refer to the measurements provided on each product page rather than relying only on the size label.
If you are unsure, feel free to get in touch before purchasing.
CARE
How should I care for the garment?
Care instructions are provided with every garment. With proper care and occasional repair, the garment is intended to be worn for many years.
Most garments benefit from air, rest, and local cleaning rather than repeated laundering.
CUSTOM SERVICES
Do you make garments to order?
Yes. If a garment isn't available in your size, we may be able to develop a similar piece from suitable source materials — following the same design approach, though the result won't be identical to the original.
Get in touch to discuss availability.
Do you accept custom commissions?
Yes.
Alongside completed garments, we occasionally accept custom commissions.
Each commission is developed from existing garments selected for the project, and the design evolves in response to the available materials. Rather than reproducing an existing piece exactly, we work within the same design principles while allowing the material to shape the final outcome.
If you have an idea in mind, we are happy to discuss whether it is a suitable fit for our practice.